At Esthreall, we are committed to providing you with a seamless shopping experience that reflects our dedication to quality, convenience, and service excellence. Our hours of operation are 10 AM - 7 PM.
Cancellation and Refund Policy
- We do not offer cancellations, returns or refunds.
- NOTE - No Sale/ Discounted Items/ Coupons are eligible for exchanges.
How to Request an Exchange
To request an exchange, please email our Customer Service Team at itsokay@esthreall.com within 5 days of receiving your item. Include:
- Your Order ID
- The size originally purchased
- The new size requested
We will respond within 24 hours. Note that a fee of ₹249/- applies for pickup, drop-off, and reshipping, depending on your location. Once approved, the exchange process may take up to 2 weeks (excluding weekends & holidays).
- NOTE - No Sale Items are eligible for exchanges.
Important Notes
- Custom 1/1 pieces are not eligible for exchange or return.
- Sale items are not eligible for exchange or return.
- Preorder items are not eligible for exchange or return.
Quality Check
All exchanged items undergo a thorough quality check. We reserve the right to reject an exchange if the item is used or damaged. Please note that slight color, brightness, or texture variations may occur between screen images and the actual product. We encourage reviewing the product description before purchase.
Shipping Back the Product
Once the exchange is confirmed, please ship the item back to Esthreall and provide the tracking ID by email within the same email thread.
Processing Time
After receiving the returned item, we will complete the exchange within 5-7 business days.
For Defective Items
If you receive a defective item, email order details and photos to info@esthreall.com. We will either provide an exchange of the piece or a store credit for the same for 60 days.
Exchange Policy Limitations
- Exchanges are allowed for the same product (for size) only once and are subject to availability.
We strive to make your experience at Esthreall smooth and enjoyable. For questions, please reach out to our Customer Support Team.
Thank you for choosing Esthreall.
